Payment Procedures
Pre-payment
Prior to registering domains, purchasing digital certificates or email boxes using OpenSRS, the Reseller must deposit funds into their reseller account. We recommend pre-paying at least one month worth of credit in advance.
Reseller Activation Fee
A one-time fee of $95 is required to activate all new reseller accounts. This fee is non-refundable and due at time of application processing.
Please note this is an account activation fee. You may offer as many domain extensions or services under this account without paying any additional fees.
Payment Methods
Tucows will accept pre-payment by Automated Check Handling (ACH), wire transfer, cheque, international money order, and credit card only. We will not accept payments remitted in currencies other than USD.
The 5% Goods and Services Tax must be paid by all Canadian Registration Service Providers. For information on rebates, please refer to the Canadian Customs and Revenue Agency web site.
Please note that we recommend purchasing at least one month's worth of credit at a time. Depending on the payment method you choose, and volume, applying your payment to your account balance can take up to two business days from us receiving your payment.
ACH Payments
In order to make ACH payments, please download and read the contract agreement and fax a signed copy of the application form with a void check: ACH Payment Application Form
Upon receipt, Tucows will assess your application and either authorize or decline your request. You will be advised by email. Please allow three (3) business days to process your application.
If approved for ACH payment transactions you will be assigned a maximum number of payment requests that can be made within a three (3) day period. You will also be assigned a maximum per payment ceiling.
Resellers will have the option of either making single payments or set a minimum balance trigger which will set in motion an automatic payment request. This trigger value is set by the Reseller within the per payment maximum guideline.
Note: If the first attempt of each payment request fails, the bank will make a second attempt to process your payment. There is a charge of $1.00 for the second attempt. If the second attempt also fails, the funds will be reversed from your account and a $25.00 service charge will be applied.
To change the bank account for future ACH payments you must forward another authorization form and void check.
Wire Transfers
When remitting a payment via wire transfer, please send a confirmation e-mail to payments@opensrs.org with your Company name, OpenSRS user name (if you have been assigned one), date, originating bank, amount of the transfer, and the Account Name in which the transfer was conducted from. Wire transfer remittances will be transferred to your account within one business day of receipt.
Please ensure your company name or OpenSRS user name appear in the sender section of the wire transfer.
Please note that there is a $15 US processing charge for remittances by wire transfer for under $5000.00 US. Please add this amount to any remittances submitted via this method.
U.S. dollar wire transfers should be submitted to:
Intermediary Bank:
Wachovia Bank N.A., New York
SWIFT: PNBPUS3NNYC
ABA: 026005092Final Bank:
Bank of Montreal
Toronto Branch
100 King Street West
Toronto, Ontario
M5X 1A3 CANADABeneficiary: Tucows.com Co
For credit to a/c #: 00024605193
SWIFT: BOFMCAM2
Tucows Email Service customers making a payment in a currency other than U.S. dollars should submit their payments to:
Beneficiary Bank:
HSBC Bank Canada 70 York Street, Toronto, Ontario
SWIFT: HKBCCATT
Beneficiary Name: Tucows.com Co
Beneficiary A/C Numbers:
UK Pounds Sterling: 002-348624-270
Euros: 002-348624-271
Japanese Yen: 002-348624-272
Cheque, International money orders
Cheque Payments and money orders should be made payable to Tucows.com Co.
and delivered to:
Tucows Inc.
96 Mowat Avenue
Toronto, Ontario
Canada
M6K 3M1
You must include your OpenSRS username with your cheque or money order. Please note that non-certified cheque remittances will not be applied to your account balance until the transaction has cleared our bank, which can take up to 15 business days.
Certified cheques and International Money Orders will be applied to your account balance within one business day.
Credit Cards
If you are making a credit card remittance, please submit by fax a signed copy of this form. Credit card remittances will be processed within one business day.
Online Credit Card Account Updates
Once you have made a minimum of three payments by some other means, you have the option of updating your OpenSRS account online.
Refunds
OpenSRS will refund any unused portion of your account balance within two weeks after receiving a written request. We will not refund money that has been used for a domain registration or transfer, no matter what the circumstances.
Balance check
Registration Service Providers will be able to check their current account balance at anytime using the OpenSRS Registration Service Provider web interface.
