• Home
• Services
• Why Tucows?
• Log in
• Support
• Contact

• Email
• Domain Names
• Personal Names
• SSL Certificates
• Billing

• Tucows Email Service

• Webmail
• Spam Filtering
• Support
• Architecture
• Webmail screencast
• Spam Quarantine screencast
• Release Notes

• Email Policies

• Email Abuse Policy
• Email Acceptable Use Policy
• Email Mass Mailing Policy

• Provisioning and Management

Tucows Email Service Release Notes

A list of changes and iterations for the Tucows Email Service.

Tucows Email Service Release

April 29, 2008

Improved Administrative tools have been added:

• Restore Deleted account: Mail Administrators can now restore a deleted account within 45 days of deletion.
• New Usage Statistics: Administrators can now view extensive Usage Statistics detailing email account usage including login type, number of logins, message sizes, storage use, and more.

Further details can be found within the updated documentation for Tucows Email Service.

Tucows Email Service (Test Environment)

April 29, 2008

A revised webmail login page is available for testing and preview. To improve usability, the language selectors have been relocated to a dropdown menu and the basic/standard interface selector has been changed to more clearly indicate interface choice and the default selection. The login screen is available in the test environment at https://mail.test.hostedemail.com/.

Tucows Email Service Release

March 4, 2008

The updates made to the Test environment on February 28, 2008 are now available in the Live environment. Expanded Branding features are now available in both Test and Live.

Tucows Email Service (Test Environment)

Feburary 28, 2008

The following updates and enhancements have been made to the Tucows Email Service:

Webmail (standard version)

• Users are no longer prompted to confirm that they wish to logout
• Email messages with links will now be clickable
• Users may now choose to block images in the message view pane. The choice is remembered across sessions through the use of a browser cookie. Within the spam folder, images are always blocked by default.
• The link to webmail help is now displayed with a more universal question mark (?).
• The mailbox quota indicator has been moved into the mail settings area.

Expanded Branding (available in Test and Live on March 4, 2008)

More branding flexibility and features have been added to the standard version of webmail, and the branding tool has been updated to provide for:

• The webmail login page will now display the logo from webmail, and colours selected for the brand
• Browser title bar is now brandable
• The ability to add a "support link"
• The ability to add headers/footers into the webmail supporting iframes and/or images
• Automatic sizing of the webmail header to accommodate any size of image file for the logo
• The ability to have a logo plus an advertisement in the header and the ability to have up to two images in the footer, and one image in the left hand column
• The help & logout links and the welcome message are now below the header to allow for full header branding

Single Sign-on

• Resellers who choose to use single sign-on functionality will be able to connect to a page within the Mail Administration Center (MAC) using their domain administrator (or mail administrator) credentials to generate a token for the user they wish to authenticate. The webmail application will then accept either the users' password, or this token to complete the sign on process. Tokens expire after 24 hours for security reasons.

Bulk User Provisioning

• A new Bulk Upload Tool allows for the creation of any type of Tucows Email Service account (full mailbox, filter only, forward, mailing list, or alias), along with most of the settings. The Upload Tool accepts a specifically formatted text file to provide a quick way to provision multiple accounts without requiring API integation.

Administration

• Additional support functionality has been added to allow Mail Administrators to troubleshoot user account issues.

Tucows Email Service

January 31, 2008

Filtering Only

• A new account type that provides filtering only has been added. Filtering Only accounts can be set to reject spam, or resellers can choose to provide access to a spam quarantine.
  The Spam Quarantine features:
  • AJAX-enabled interface.
  • Generic branding.
  • The ability to release email from the quarantine, and create and manage safe- and blocked sender lists.
• Resellers can create and manage safe- and blocked sender lists for filtering only accounts at the domain level.

Tucows Email Service Release

January 29, 2008

The following improvements have been made to the Tucows Email Service:

Reseller Tools:

• Domain Aliases at the Company level are now available. This will allow an email account to receive messages sent to multiple domains (e.g. user@example.com is the same as user@example.net).
• Company Administrators are now able to suspend accounts. A suspended account is one which is limited by the reseller, but still existing and still billable. There are five levels of suspension - no sending, no receiving, no POP access, no IMAP access and no webmail access. The suspend function can be accessed by Company Adminstrators, Tucows Support, and Tucows Abuse. In the event suspension is set by either Tucows Support or Abuse, it can not be overridden by a Company Administrator. Company Administrators will also have the ability to suspend an entire domain, in which case email will bounce for all users.
• Mail Administrator account level has been created. This allows for management of all accounts under a specific domain with a number of notable exceptions. Mail Administrators will be able to add out of office messages with expiry dates, change passwords, and set forwarding accounts. Mail Administrators will not be able to create or delete accounts, or add storage to existing accounts, as this has a billing impact.

Webmail Enhancements:

• Users are now able to sort messages in the Read/Unread column.
• POP mail accounts (if added by the user) are checked automatically during webmail check. The drop-down selection has been removed.
• Contacts can now be dragged into and out of groups.
• Users can choose between plain text and HTML email composition.
• The add contact group button in the contact area of the sidebar has been replaced by a pair of icons. The single person icon creates a new contact, the double person icon creates a new contact group.

WAP/Mobile Email Client:

• We now support a WAP client for customers who wish to provide email access via mobile phone. Resellers can create a CNAME to wap.hostedemail.com if desired. The WAP client is compatible with over 5,000 different phones.

Tucows Email Service Release

November 11, 2007

• Webmail users now have the ability to choose between the standard AJAX-enabled webmail interface, and a new, basic HTML interface which is compatible with screen readers and older or alternative web browsers. Webmail will auto-detect browsers which aren't compatible with the standard AJAX interface and present the basic interface instead. Users may also choose the basic interface at login.
• Users are now able to view the full headers of emails within webmail.

Tucows Email Service Release

October 15, 2007

• Improved Spam management. A new "spam" folder has been created and all messages flagged as spam will be redirected to this folder. The spam folder/quarantine is viewable via webmail and IMAP. POP3 users will have to login via webmail to review spam. Users have the ability, within webmail, to report both messages incorrectly marked as spam (false positives) and missed spam. This reporting helps to improve the overall accuracy of our anti-spam filters. In addition, webmail users can now create and manage sender white and blacklists at the single email address level, or across an entire domain.

• Added ability to import contacts in a standard CSV format.

Tucows Email Service Release

August 9, 2007

• Support for French, Italian, German and Brazilian Portuguese has been added.

Tucows Email Service Release

May 23, 2007

Webmail Interface

• New AJAX-enabled webmail interface featuring:
  • Drag and drop folders.
  • Message preview pane.
  • Rich-text message compose.
  • Multimedia support with slideshows for photos and audio player for MP3 attachments.
  • Multi-language support (English, Spanish).
• Calendar integration
  • Calendar functionality has been removed. It will be re-introduced in the fall.

Branding

• A new web-based tool has been created to facilitate branding changes.

Support Tools

• New diagnostics are available to our Support team to assist in resolving customer issues on a first call.

Spam/Virus Filtering

• In-bound and out-bound spam and virus filtering is now included as part of the service.

Reliability

• Overall system reliability and performance has been improved

References

• Documentation for Tucows Email Service is available here.